Warranty Guide

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  THE S&M GOLD STANDARD WARRANTY

When you choose S&M Hardwood, you aren’t just buying a floor; you’re investing in a relationship. We provide a 2-Year Workmanship Warranty on every residential and commercial installation. If an issue arises due to our installation process within the first 24 months, we will fix it—no questions asked.

This covers the "human element" of your project. We guarantee that your floor is installed according to industry standards and manufacturer specifications.

• Bonding & Stability: Coverage against floor buckling or boards coming loose (especially critical for our glue-down projects).
• Transition & Trim: Ensures all moldings, T-molds, and transitions remain secure.
• Precision Cuts: Coverage for gaps or issues resulting from improper installation techniques.

The materials themselves (like Parkay or Lucida) come with their own long-term protections, often ranging from 20 years to a Lifetime.

• Wear Layer: Protection against the floor wearing through to the core.
• Manufacturing Defects: Coverage for structural integrity or finish issues from the factory.
• Waterproof Performance: Guaranteed moisture protection as specified by the brand.
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For the best long-term protection, we recommend these "Gold Standard" brands known for their robust manufacturer backing:

The Parkay Floors XPL Organics Honey is backed by a Lifetime Residential Warranty. Its 22-mil wear layer and "Extreme Polymer Layer" core are designed to withstand the rigors of a busy home while staying protected against fading, staining, and wear for as long as you own your home.

For commercial environments, the Lucida USA GlueCore Gray offers a 15-Year Commercial Warranty. This provides long-term peace of mind for high-traffic facilities like preschools and pet resorts, ensuring the floor maintains its integrity under constant use and heavy cleaning.

To keep both your S&M workmanship warranty and your manufacturer warranty valid, please follow these "Gold Standard" rules:

1. Follow the Care Guide: Use only approved, pH-neutral cleaners.
2. Climate Control: Maintain a consistent temperature and humidity level in your space.
3. No Steam Mops: Use of a steam mop generally voids both installation and product warranties.

Protecting your new investment starts with registration. By registering your floor, you ensure that both your 2-Year S&M Installation Warranty and your Manufacturer Product Warranty are officially on file.

Please complete this form within 30 days of your installation. This helps us track your specific batch of flooring in case you ever need a repair or an addition to your space.

• Customer Name:
• Installation Date:
• Project Type: (Residential / Commercial)
• Product Installed: (e.g., Parkay XPL Organics)
• Total Square Footage:

If you believe you have an issue related to our installation or a manufacturing defect, let us know immediately. As part of our Gold Standard promise, we will schedule a technician to inspect your floor within 48–72 hours.

• Describe the Issue: (e.g., gapping, trim loose, surface blemish)
• Upload Photos: [Button: Upload Images]
• Preferred Contact Method: (Phone / Text / Email)

If you are still in the shopping phase, these products offer the most comprehensive protection plans in the industry:

The Parkay Floors XPL Organics Honey comes with a Lifetime Residential Warranty. Its 22-mil wear layer is specifically engineered to resist the scratches and scuffs that typically void lesser warranties. It is the ultimate "peace of mind" floor for a busy home.

For businesses, the Lucida USA GlueCore Gray carries a 15-Year Commercial Warranty. This is a heavy-duty guarantee that covers performance in high-traffic environments like preschools and pet resorts, ensuring your facility remains safe and professional for years.

Instructions for the User: To activate your 2-Year Gold Standard Installation Warranty, please complete the registration section below within 30 days of project completion. To report an issue, please use the Claim section.  Just copy and paste  the below form into an email and send to info@smhardwood.com 

• Full Name: ________________________________________________
• Property Address: __________________________________________
• Phone Number: ____________________________________________
• Email Address: ____________________________________________
• Date of Installation: ____ / ____ / ________
• Type of Project: [ ] Residential [ ] Commercial
• Product Brand & Color: ______________________________________ (e.g., Parkay XPL Organics Honey)
• Estimated Square Footage: ___________________________________
• Lead Installer Name (if known): _____________________________

Complete this section only if you are experiencing a craftsmanship or material issue.

• Original Invoice Number: ___________________________________
• Date Issue Was Noticed: ____ / ____ / ________
• Location of Issue: (e.g., Kitchen, Main Lobby, Bedroom)
• Description of Concern:
  
• Photo Evidence: [Please attach/upload clear photos of the area]
• Care Verification: [ ] I confirm that I have NOT used a steam mop or harsh ammonia-based cleaners on this floor.