Returns & Refunds Policy

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S&M Hardwood | smhardwood.com

• Special Orders: All flooring collections (including XPL Organics, Parkay, Architect, and others) are considered Special Orders. There are NO returns, exchanges, or refunds on Special Order materials.
• Shipping & Freight: All shipping and delivery costs are non-refundable.
• Labor: Fees for installation, demolition, or "White Glove" furniture moving are non-refundable once the service has been performed.
• Damaged Material: If material arrives damaged from the manufacturer, it must be noted on the delivery receipt immediately. We will work with the manufacturer to replace damaged planks per their specific warranty.
• Installed Material: Installation constitutes acceptance. Once a floor is nailed, glued, or clicked into place, it cannot be returned.

• All Orders paid via credit card require a DL that matches the card being used. 

S&M Hardwood | smhardwood.com

1. Service Area We provide local delivery and professional installation within a 45-mile radius of Holiday, FL. This includes all of Pinellas and Pasco Counties, and parts of Hillsborough and Hernando Counties.

2. Delivery Methods

• Mobile Showroom Delivery: We bring product samples directly to your home for selection.
• Job-Site Delivery: Once your special order material arrives at our local warehouse, we coordinate a professional delivery directly to your home or job site.

3. Shipping Costs

• Local Delivery Fee: A flat-rate delivery fee may apply to material-only orders.
• Installation Bundles: For most "Installed" projects, the cost of local delivery is included in your labor quote.
• Non-Refundable: As stated in our Return Policy, all shipping, freight, and delivery charges are non-refundable.

4. Estimated Timeline

• Special Orders: Most collections (Parkay, XPL, etc.) take 5–10 business days to arrive at our local hub.
• Delivery Scheduling: Once material is received and inspected, we will contact you to schedule delivery or installation within 2–3 business days.

5. Out-of-Area Shipping At this time, we typically do not offer long-distance freight shipping outside of our 45-mile Florida service area. 

S&M Hardwood | smhardwood.com

Effective Date: January 15, 2026

1. Information We Collect We collect information you provide directly to us when you:

• Request a Mobile Showroom visit or in-home estimate.
• Purchase flooring products (e.g., Parkay Floors XPL Organics through our online store.
• Sign up for project updates or newsletters. This may include your name, email, phone number, and service address within our 45-mile Florida service area.

2. How We Use Your Information We use your data to:

• Process and fulfill your Special Orders.
• Schedule professional installation and local delivery.
• Communicate regarding project timelines and warranties.
• Improve our website and local search presence.

3. Third-Party Sharing We do not sell your personal information. We only share data with trusted partners necessary to run our business, such as:

• Payment Processors: To securely handle your transactions.
• Freight/Delivery Partners: To ensure your material arrives at your job site.
• Google Services: To manage our local marketplace listings and store analytics.

4. Data Security We implement industry-standard security measures, including SSL encryption provided by GoDaddy, to protect your personal information during the checkout process.

5. Your Rights You may contact us at any time to request a copy of your data or to ask that we delete your information from our marketing lists.